Privacy Policy

When you contact us through our website, we collect the information you provide directly — including your name, company name, email address, and the content of your message.

We may also collect standard technical information that your browser sends automatically, such as your IP address, browser type, and the pages you visit on our site. This information is used solely for security and site performance purposes.

We use the information you provide to respond to your inquiries, assess whether we can be of service to you, and communicate with you about our work.

We do not sell, rent, or share your personal information with third parties for marketing purposes. We do not use your information to build advertising profiles or engage in automated decision-making.

We retain contact and inquiry information for as long as necessary to manage our business relationship with you or as required by applicable law. If you would like your information removed from our records, please contact us at [email protected] and we will respond within a reasonable timeframe.

Our website uses minimal cookies necessary for basic site functionality. We do not use third-party advertising cookies or behavioral tracking technologies. You can configure your browser to refuse cookies, though some site features may not function as intended.

TeraEx operates across the United States and Canada. Information you submit through our website may be stored or processed in either jurisdiction. We handle all personal information in accordance with applicable privacy laws in both countries, including PIPEDA (Canada) and applicable US state privacy regulations.

Depending on your jurisdiction, you may have the right to access, correct, or request deletion of personal information we hold about you. To exercise any of these rights, please contact us at [email protected]. We will acknowledge your request within 10 business days.

We take reasonable technical and organizational measures to protect the information we collect from unauthorized access, disclosure, or misuse. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or how we handle your information, please reach out to us at [email protected]. We are committed to addressing privacy concerns promptly and transparently.